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Customers sue Apple over clandestine iPhone tracking
Apple is being sued for invasion of privacy and violation of computer fraud laws. Users of iOS 4 may be part of a class action suit.
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Samsung countersues Apple over iPhone, iPad
Samsung Electronics Co has filed patent lawsuits against Apple over the U.S. firm’s iPhone and iPad in a tit-for-tat case. -Reuters
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Class Action Suit Filed Against Apple over Location Tracking
Two men in Florida have filed a class action lawsuit against Apple over the recently-reported hidden database file found on iPhones and 3G-enabled iPads that periodically records users’ location coordinates. The suit claims that “users of Apple products have … no way to prevent Apple from collecting this information because even if users disable the […]
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Gizmo | Two new phones taking bows: Verizon Wireless customers thirsting for an iPhone got their wish last… http://tinyurl.com/4rs2fhr – by Curtsiphone (Curt Hall)
While at an investor conference sponsored by Goldman Sachs (NYSE:GS), AT&T (NYSE:T) Chief Executive, Randall Stephenson, acknowledged that Apple’s (NASDAQ:AAPL) iPhone 4 is driving “a lot” of its smartphone sales, or what he referred to as “integrated devices.” He added that these sales are locking many customers into long-term contracts that will not end if Apple’s iPhone goes to another carrier. Stephenson said, “If you look at the iPhone base, about 80% is either on a family-talk plan or in a business relationship with us.” He went onto say, “Those customers tend to be very sticky. They don’t churn very frequently.” The possibility of losing AT&T’s exclusive contract with Apple has been a major topic of concern for many T investors, especially as the quality of its service has received heavy criticism in recent months. Stephenson also said that about two-thirds of the current iPhone customer base already was with AT&T before getting the device. While details of the contract between Apple and AT&T have never been publicly disclosed, it is widely projected by many Wall Street analysts that Apple’s iPhone will move to another carrier like Verizon (NYSE:VZ) by early next year. Stephenson said the smartphone market has further room for growth. SmarTrend is bullish on shares of AT&T and our subscribers were alerted to buy on July 26, 2010 at .88. The stock has risen 11.1% since the alert was issued.
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What Customers Are Asking to See on the IPhone
As with any new product release, there are always things that customers would like to see especially with the new Apple iPhone. The iPhone has seen its share of complaints upon the release of this newest generation but the reviews are also very positive on many fronts. As customers add their own reviews Apple is listening and the complaints are not falling on deaf ears. Some of the features customers are asking for are extremely state of the art but when you have a state of the art product like the iPhone that is to be expected.
Many of the complaints about missing features centers around the customer need for more and more high tech applications on their iPhone and the desire to have the iPhone be a complete mobile communication unit. Many users would like to see the ability to send photographs from their iPhone added to the unit. This could have a practical business application as well and the need to send pictures from a handheld communication device is very important to most users.
Most mobile communication devices have the ability to dial a number simply by having the user speak the recipient’s name into the phone. With all of the other features the iPhone has, this one was left out and it has inconvenienced many users and has generated a great deal of complaints. Many people like the convenience that other phones offer of being able to use the voice dialing feature.
Since the iPhone appears to be a state of the art data communication unit many people expect to be able to use it to record video while they are out and about. While the iPhone does not currently support video recording the complaints about not having the ability to record video are being heard through the product reviews and in the direct correspondence to Apple.
Surfing the internet without the flash feature can mean that you miss out on many of the more exciting applications that the internet has to offer. At this time the iPhone does not support flash and this is causing many people surfing the internet to get frustrated and is generating complaints directly to Apple.
The iPhone does not have the ability to allow users to cut and paste from one document to another as you would on your regular Mac or home PC. This particular function is something that can be remedied with a software fix and there may be some sort of fix for this particular missing feature some time in the future.
Sometimes customers can register complaints about the simple things. One of the features not included in the iPhone that is showing up on Apple user blogs is the lack of a speed dial feature on the iPhone. It may seem insignificant but if you are a business user with a lot of people to call then speed dial can become your best friend very quickly.
Any new technology experiences challenges upon its release and the iPhone is no different. It is healthy that Apple’s customers feel the need to let Apple know what the perceived shortcomings are of the new iPhones because without customer feedback there can be no positive future product development.
For more information on iPhone applications or to read more in-depth iPhone app reviews visit AppCraver today. AppCraver is dedicated to iPhone apps, news, reviews and interviews with iPhone application developers.
